Returns & Refund Policy
Last updated: July 2026
If the scooter is not the right fit, you have 60 days from delivery to send it back for a full refund of the purchase price.
How to start a return
Email support@wheelyne.com with your order number and a short note about the reason. We reply with a prepaid return label and pickup instructions within one business day.
Condition requirements
The scooter must be in working condition with normal use wear only, and returned with the charger and any included accessories. Original packaging is preferred; if it is gone we can send replacement packaging.
Refunds
Once the scooter reaches our warehouse and passes inspection, we issue the refund to the original payment method within 5 business days. Your bank may take a few extra days to display it.
Cancellations and exchanges
Orders can be cancelled free of charge any time before they ship. Colour exchanges between red and blue are free within the 60-day window while stock lasts.
Warranty claims
Faults covered by the 2-year warranty are handled separately from returns — see the Warranty page or email support@wheelyne.com.