Shipping policy
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Orders are not processed on weekends or public holidays.
During peak seasons or promotional periods, processing times may be slightly extended.
Shipping Times
Estimated delivery times vary depending on destination and carrier availability.
Typical delivery estimates:
- United States: 5–12 business days
- Canada: 7–15 business days
- Europe: 7–15 business days
- International destinations: 8–20 business days
Please note that these are estimates and are not guaranteed delivery times.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing tracking information when available.
Shipping Delays
Wheelyne is not responsible for delays caused by:
- Customs clearance procedures
- Weather conditions
- Carrier disruptions
- Incorrect shipping information provided by the customer
Incorrect Addresses
Customers are responsible for providing accurate shipping information.
If an order cannot be delivered due to an incorrect address provided by the customer, additional shipping fees may apply.
Lost Packages
If your package appears lost in transit, please contact us at support@wheelyne.com.
We will work with the carrier to investigate and help resolve the issue.
Customs, Duties, and Taxes
International customers may be responsible for customs duties, taxes, or import fees imposed by their local authorities.
These charges are not included in product prices or shipping costs unless otherwise stated.